Stakeholder Feedback
| Financial Customer Protection Framework | Download |
| Key Facts Document – Fixed Deposits and Savings | Download |
| Key Facts Document – Leasing and Loans | Download |
Complaints & Grievances
| Complaints & Grievances Submission Form | Download |
Telephone 011 2 206300
E-mail: customerservices@plc.lk
Seek review by Financial Ombudsman
We expect our procedures will deal fairly and promptly with your complaint. However, if you remain dissatisfied, you may be able to access the services of the Financial Ombudsman who provides free, independent services to resolve your disputes with financial institutions.
The Financial Ombudsman Sri Lanka (Guarantee) Ltd.
143A, Vajira Road
Colombo 05
Telephone: 011 259 5624
Telefax: (+94)11 259 5625
Email: fosril@sltnet.lk
Website: www.financialombudsman.lk