Stakeholder Feedback

Financial Customer Protection Framework Download
Financial Consumer Protection Regulation Download
Key Facts Document – Fixed Deposits and Savings Download
Key Facts Document – Leasing and Loans Download
Key Facts Document – Islamic Investments Download
Key Facts Document – Islamic Lending Download

Complaints & Grievances

Complaints & Grievances Submission Form Download

Telephone 011 2 206300

Seek review by Financial Ombudsman

We expect our procedures will deal fairly and promptly with your complaint. However, if you remain dissatisfied, you may be able to access the services of the Financial Ombudsman who provides free, independent services to resolve your disputes with financial institutions.

The Financial Ombudsman Sri Lanka (Guarantee) Ltd.
143A, Vajira Road
Colombo 05
Telephone: 011 259 5624
Telefax: (+94)11 259 5625