Stakeholder Feedback


Financial Customer Protection Framework Download
Key Facts Document – Fixed Deposits and Savings Download
Key Facts Document – Leasing and Loans Download

Complaints /Suggestions

Telephone 011 2 206300
E-mail: cghu@plc.lk


Seek review by Financial Ombudsman

We expect our procedures will deal fairly and promptly with your complaint. However, if you remain dissatisfied, you may be able to access the services of the Financial Ombudsman who provides free, independent services to resolve your disputes with financial institutions.

The Financial Ombudsman Sri Lanka (Guarantee) Ltd.
143A, Vajira Road
Colombo 05
Telephone: 011 259 5624
Telefax: (+94)11 259 5625
Email: fosril@sltnet.lk
Website: www.financialombudsman.lk