Our physical presence was maintained in each of the nine provinces in Sri Lanka. At the end of the year, 104 branches, 99 service centers and 41 gold loan centers were available for our customer’s island wide. Several branches were upgraded and relocated to more spacious and prime locations within the same locale during the year. With the onset of the COVID-19 pandemic, our digitalization drive accelerated, as health and safety concerns restricted customers’ movements. Due to the uncertainties posed by the pandemic, we continued to limit expansion of our branch network this year. Our strategy in expanding our reach was to consolidate our existing network of branches and service centers, together with increased digital reach via strengthened digital openings not requiring branch visits. Ensuring the health and safety of our customers and staff at our Head Once and branches was vital this year. All our branches and service centers adhered to the health and safety regulations mandated by the Government to curb the spread of COVID-19.
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